Delete your CricArena account

Last updated: July 20, 2026

This page explains how users of the CricArena mobile app (developer / publisher: CricArena) can request deletion of their account and associated data. Use one of the methods below to submit a deletion request.

1. How to request account deletion

Option A — From the CricArena app (recommended)

1. Open the CricArena app and sign in with your registered mobile number.
2. Go to your Profile (or open Support → Delete account).
3. Tap Delete Account.
4. Verify your identity with OTP / confirmation steps shown in the app.
5. Confirm the deletion request.

After you confirm, your account is scheduled for deletion. You will be signed out immediately.

Option B — By email (if you cannot use the app)

1. Send an email to support@cricarena.com with the subject line CricArena Account Deletion Request.
2. Include your registered mobile number, and if available your full name and email linked to the account.
3. We will verify ownership of the account and process the deletion request. You will receive a confirmation email once the request is accepted.

2. What happens after you request deletion

• There is a 30-day grace period after the deletion request. During this period, signing in again with the same mobile number will cancel the deletion and reactivate your account.
• If you do not sign in within 30 days, your account and associated personal data are permanently deleted.
• Deletion is irreversible after the grace period ends. Creating a new account with the same mobile number later starts a brand-new account with no link to the old data.

3. Data that is deleted

When deletion is completed, we remove or anonymise the following account data:

• Full name
• Mobile number
• Email address (if provided)
• Location / city
• Gender and date of birth (if provided)
• Profile photo
• Account authentication tokens / sessions
• Follow relationships tied to your user account
• Your post reactions and comments
• Other personal profile details stored against your user account

Any active Pro membership or paid features (for example live streaming, score ticker, or market plans) linked to the account become void when the account is deleted.

4. Data that may be retained

• Shared cricket records: Match scores, tournament results, and similar cricket history that are part of shared match records may remain in de-identified or team/match form so historical scorecards stay accurate for other players and organisers.
• Legal / security records: Limited logs may be kept where required by law, fraud prevention, or dispute resolution, only for as long as necessary.
• Backups: Deleted data may remain in encrypted backups for a short period until those backups rotate out of retention.

5. Data retention period

• Active accounts: Data is kept while your account remains active.
• After a deletion request: Personal account data is retained for up to 30 days (grace period), then permanently deleted.
• Email requests: We aim to acknowledge deletion emails within 7 business days and complete deletion within the same 30-day schedule after verification.

6. Contact

For account deletion or privacy questions, contact support@cricarena.com.

Related policies: Privacy Policy · Terms of Service